TERMS & CONDITIONS
Standard Return Policy
Not happy with a product? Return it to us.
You may return undamaged items to us postmarked within 45 calendar days of delivery. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item is returned in the original condition, with the original packaging and accessories.
If you have questions or unsure about the process, you can Contact us
Damage on Arrival (DOA)
Tail Lights guarantees safe delivery of your orders. We exchange all damaged items. Tail Lights covers all return shipping charges.
Contact us for a RMA, within 5 days of delivery, and ship products back via the least expensive method.
Product Warranty (faulty / defective over normal use)
Unless otherwise noted on the product page, product warranty is 1 year counted from the date of shipment.
Within 3 months from shipment:
Upon returning, defective items are replaced and shipped back to customers for free. Return shipping reimbursement is USD 40 or 50% of the item's price, whichever is lower.
Within 6 months from shipment:
Upon returning, defective items are replaced and shipped back to customers for free. Return shipping reimbursement is unavailable.
Customers may still send defective items back to Tail Lights. Tail Lights passes those items back to their manufactures and helps coordinating the repair. Customers are responsible for shipping charges both ways.
Depending on the problem, fees may be assessed by the manufacturers. Tail Lights will contact customers before committing the repairs.
Incorrect Description / Wrong Items Mailed
Tail Lights will exchange the item or fully refund you. Contact us and then ship the products back via the least expensive method, and Tail Lights covers all return shipping charges.
An item not as described is defined as either a significant specification is different or the appearance of the primary product is significantly different, compared to those listed on the product page before ordering.